Returns
Returns & Replacements
TITLI sells gift items, custom boxes, accessories, decor, cards, and add-ons. Some items can be replaced, while personalised items may not be returnable.
Eligible Issues
Replacement support may be available if an item arrives damaged, defective, missing, or different from the confirmed order.
Please contact TITLI within 48 hours of delivery with an unboxing video, photos, order details, and a clear description of the issue.
Non-Returnable Items
Personalised notes, customised hampers, made-to-order gift boxes, used accessories, opened self-care products, and sale/clearance items may not be returnable unless damaged or incorrect.
Replacement Process
If the issue is approved, TITLI may offer a replacement, store credit, refund, or missing-item dispatch based on product availability and the nature of the issue.
Customers may be asked to keep the original packaging until the support review is complete.
